At States Side Logistics, customer satisfaction is our priority. We want you to feel confident when you ship with us.
At States Side Logistics, we value your trust and strive to deliver the highest level of service with every shipment. While we make every effort to ensure accuracy and timeliness, we understand that issues may occasionally arise. This Refund & Return Policy outlines the terms under which refunds, returns, and cancellations are considered.
1. General Policy
Refunds are only applicable to payments made directly to States Side Logistics for freight or logistics services.
All claims must be submitted in writing within 7 business days of the service date or scheduled delivery date.
Refunds, where approved, will be issued to the original method of payment.
2. Eligible Refund Situations
A refund may be issued in the following cases:
Service Failure: Shipment not delivered due to proven fault or negligence on the part of States Side Logistics.
Lost Shipment: Cargo confirmed as lost while under our custody and control.
Duplicate Charges: If you were charged more than once for the same service.
Cancellations (Pre-Dispatch): If you cancel a shipment before it has been dispatched, you may be eligible for a full or partial refund.
3. Non-Refundable Situations
Refunds will not be granted in the following cases:
Delays caused by weather, customs clearance, port congestion, natural disasters, or third-party carriers.
Incorrect or incomplete shipping details provided by the customer.
Cargo damage due to improper packaging not performed or advised by States Side Logistics.
Cancellations requested after shipment has been dispatched or is in transit.
Perishable or time-sensitive goods affected by unavoidable transit delays.
4. Returns of Goods
As a logistics provider, we do not sell goods directly. Therefore, product returns must be arranged with your supplier or manufacturer. States Side Logistics can facilitate the return shipment of goods upon request, but all related costs will be billed to the client.
5. Claims Process
To submit a claim for refund or return:
Contact us at info@statesidelogistics.com with your order number, shipment details, and supporting documentation.
Our team will review your case within 7–10 business days.
If approved, refunds will be processed within 5–7 business days after confirmation.
6. Contact Information
If you have questions about this policy or need assistance with a claim, please contact:
📧 Email:info@statesidelogistics.com 📞 Phone: +1 (XXX) XXX-XXXX 📍 Address: 123 Tech Avenue, Suite 100, [City], [State], USA
✅ This policy protects your logistics company while giving customers a fair process for issues.
Need help?
Contact us at {email} for questions related to refunds and returns.
